Terms and conditions of sale • Fuentes de Jardín

Terms and conditions of sale


The following general terms and conditions of sale govern all relations between:

the company Agua Decorativa (natural person María de los Remedios Almela Rodriguez with NIF: 22465263-J),

Address / Workshop: C/ Almelas, 6. 30509 Llano de Molina. Murcia. (Spain).

Telephone number: 968 309 109

E-mail Customer Service: cmloal@aguadecorativa.net

and its Internet customers (“The Customer”).

Before carrying out any transaction, the customer acknowledges that he/she is aware of and accepts these conditions as soon as he/she clicks on the Accept button.

1/ Special conditions of sale

The customer acknowledges being aware, at the time of placing the order, of the particular conditions of sale indicated on the screen (name, price components, weight, quantity, color, product details, cost of services, etc.) and expressly declares to accept them without reservation. The placing of the order and its confirmation by the customer materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.

2/ Order

The customer places the order by clicking on the “add to cart” tab. The order is added to a total that includes all the items confirmed by the customer by clicking on the button “I accept the general terms and conditions of sale and make payment” in the menu bar.

Decorative Water’s automatic registration systems serve as proof of the nature, content and date of the order.

3/ Order confirmation

Agua Decorativa confirms acceptance of your order to the customer by the means of your choice: e-mail, fax or mail. The sale will not be finalized until the order is confirmed by the company Agua Decorativa.

Agua Decorativa reserves the right not to confirm an order for a specific reason such as product supply, a problem related to the order received, an abnormal order or a foreseeable problem concerning delivery. In this case Agua Decorativa will inform the customer.

No new orders may be placed until the customer has paid the amounts due for previous orders. Furthermore, the ownership of the goods will not be fully transferred until the company Agua Decorativa receives the sums due from the customer.

4/ Order delivery conditions

The customer shall choose the place and approximate date of receipt of the goods at the time of placing the order. Agua Decorativa reserves the right to use all necessary means to deliver the products to the address indicated by the customer.

The prices and shipping cost offers displayed on the website are only valid within the territory of Spain (excluding the Balearic and Canary Islands). Products will be shipped to any other destination but with shipping costs calculated on a case-by-case basis.

5/ Delivery time

Deliveries will be made within a maximum of 8 working days. Usually it leaves the warehouse on the same day of the order and is delivered in 24/48 working hours. If an item is out of stock at the time you place your order, we will let you know and confirm the date it will be back in stock or propose an equivalent substitute product. Delivery is at the recipient’s expense.

6/ Costs of delivery and receipt of orders

Delivery charges will be indicated in your order according to the volume of your order.

When placing an order, the customer undertakes to sign the receipt form submitted by the person making the delivery, on which he/she may include any remarks he/she deems necessary. By signing the receipt form, the customer acknowledges receipt of the number of packages indicated on the receipt form. If the customer notices damaged products or missing products, he/she should make a complaint by calling 968 3090 109 or by e-mail cmloal @aguadecorativa.net on the same day of receipt of the goods.

Any event such as, for example, force majeure, accident, strike, administrative decision or transport strike that delays, prevents or makes the supply exorbitant, constitutes, by express agreement, a clause of suspension or termination of the obligations of the company Decorative Water, without compensation for the benefit of the customer if the event takes place during more than 15 working days. In these circumstances, the customer will be fully and automatically released from his obligations concerning his order.

The company Agua Decorativa will inform the customer by any appropriate means and on the same day that the event occurs so that the customer can freely cancel their orders by replying by post or e-mail once notified of the event.

7/ Shipping company

Deliveries will be made by a courier service during normal business hours, which may vary depending on the nature of the product.

8/ Price

The final amount to be paid by the customer will be inclusive of taxes. The price invoiced to the customer is the price indicated in the order confirmation sent by Agua Decorativa. Payment for products and services will be made by Bank Transfer or PayPal.

9/ Product data sheet

The photographs showing the products are provided for illustrative purposes only. The texts accompanying these photographs are reproductions of information contained in the packaging or instructions for use. Differences between photographs and products may only be minimal and do not affect the essential characteristics of the products. The color of the products shown in the online store may differ from the actual color of the product.

10/ Terms of payment

The ordered products will be delivered after payment by Bank Transfer or PayPal.

11/ Security of private information (National Commission on Informatics and Freedom)

Agua Decorativa is obliged to protect your private information. Personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, lease or disclose your personal information to anyone (or any third party).

12/ Information requested

By placing orders through our site www.guadecorativa.com, you consent to the use by the company Decorative Water of nominative data about you, communicated by you or collected through the operation of the site. These data (names, e-mail address, postal address, account number, etc…) are necessary for us to process your orders.

13/ Security of personal data

All transmissions of your messages as well as all your private information will be protected against unauthorized access by third parties.

14/ Warranty

The customer shall benefit from the legal guarantee of hidden defects in the products sold. All our products are designed and manufactured with the greatest possible care. However, the warranty will not be valid if failure or damage occurs due to improper handling, lack of maintenance or care contrary to our instructions for use.

15/ Right to reship goods and withdrawal period

The customer has a withdrawal period of fifteen days from receipt of the goods to return, at his expense, the products* to Agua Decorativa in order to exchange them or obtain a refund, to the following address: Agua Decorativa. Almelas St., 6. 30509 Llano de Molina. Murcia

* In its complete original packaging in good condition and accompanied by a copy of the invoice.

16/ Intellectual property

When connecting to the Internet site created by Agua Decorativa, holder of all intellectual property rights, the customer may not copy or download all or part of its content without prior express authorization from Agua Decorativa.

17/ Contact us

If you have any questions about our products:

  • send us an e-mail to cmloal@aguadecorativa.net

We will be happy to help you.